Credentium Wallet - Getting Started

Creating an Account

Credentium Wallet accounts are created automatically when you receive your first credential from an institution. You don't need to register manually.

"Don't have an account? Your account will be created automatically when you receive your first credential from an institution."

When an institution issues a credential to you, you'll receive an email with instructions to set up your password and access your wallet.

Logging In

To access your credentials:

1. Open the Credentium Wallet app
2. Enter your Email address
3. Enter your Password
4. Tap Log In

Login Screen Elements

• Email - Your registered email address
• Password - Your account password
• Forgot password? - Link to reset your password if forgotten

Common Login Errors

Resetting Your Password

If you've forgotten your password:

1. On the login screen, tap Forgot password?
2. Enter your email address
3. Tap Send Code
4. Check your email for a 6-digit verification code
5. Enter the code in the app
6. Create a new password meeting the requirements
7. Tap Reset Password

Password Requirements

Your password must include:

• At least 8 characters
• One lowercase letter
• One uppercase letter
• One number
• One special character (!@#$%^&*)

Verification Code Issues

• Invalid verification code - Ensure you entered all 6 digits correctly
• Code expired. Please request a new one. - Tap "Resend Code" to get a new code
• Too many failed attempts. Please request a new code. - Request a new code after multiple incorrect entries

You can resend the code after the countdown timer expires (displayed as "Resend code in Xs").

After Logging In

Once logged in, you'll see the main screen with three tabs:

1. My Credentials - Your digital credentials list
2. Verify - QR scanner to verify credentials
3. Profile - Account settings and preferences

Session Management

For security, your session may expire after a period of inactivity. When this happens, you'll see:

"Your session has expired. Please log in again."

Simply log in again with your credentials to continue.

Logging Out

To log out:

1. Go to Profile tab
2. Scroll down and tap Log out
3. Confirm by tapping Log out in the dialog

You'll be asked: "Are you sure you want to log out?"

Need Help?

If you encounter any issues or have questions, please contact:

Credentium Support Email: mailto:support@credentium.com

Last updated: January 2026