Managing Credentials

This article explains how to view, filter, and manage issued credentials in the Credentium Issuer application.

Accessing the Credentials List

Navigate to Credentials in the main menu to view all credentials issued by your organization.

Credentials List Overview

The credentials list displays all issued credentials with the following information:

Understanding Status Icons

Credential Processing Status

Email Delivery Status

The envelope icon shows email notification delivery:

Important: A green envelope means the email was delivered to the recipient's mailbox - it does NOT mean they opened or read it.

Wallet Delivery Status

The wallet icon shows delivery to the Credentium Wallet:

Hover over any status icon to see additional details including timestamps.

Filtering and Searching

Search

Use the search box to find credentials by:

• Recipient email
• Recipient name
• Template name

Filters

Filter credentials by:

Status:

• All
• Issued
• Revoked
• Failed
• Requested/Issuing

Date Range:

• Select start and end dates to filter by issue date

Template:

• Filter by specific credential template

Credential Actions

Viewing Credential Details

Click on a credential row to open the details view, which shows:

• Full recipient information
• Template details
• All claim values (achievements, assessments, etc.)
• Complete processing history
• Verification status

Verification Options:

• PDF certificates contain a QR code that recipients can scan with the Credentium Wallet mobile app
• PDFs can be verified at validate.credentium.com
• JSON-LD credentials can be verified using the Europass Credential Viewer

Revoking a Credential

Revocation permanently invalidates a credential. Use this when:

• The credential was issued in error
• The recipient's qualifications are no longer valid
• The credential information is incorrect

To revoke:

1. Click the dropdown menu (three dots) on the credential row
2. Select Revoke
3. Confirm the action

What happens after revocation:

• Status changes to "Revoked"
• Credential appears with strikethrough in recipient's wallet
• Verification checks will show "Revoked" status
• The credential cannot be un-revoked
• PDF and JSON-LD remain sealed but show revocation status

Resending Email Notification

If an email failed to deliver or the recipient didn't receive it:

1. Click the dropdown menu on the credential row
2. Select Resend email
3. A new notification email will be sent

Note: You can only resend emails for successfully issued credentials.

Retrying Failed Credentials

If a credential failed to process:

1. Click the dropdown menu on the credential row
2. Select Retry
3. The credential will be requeued for processing

If retry continues to fail, contact Credentium support.

Automatic Status Updates

The credentials list automatically refreshes to show updated statuses:

You can also manually refresh by clicking the refresh button or reloading the page.

Email Delivery Troubleshooting

Email Shows "Bounced"

Cause: The recipient's email address is invalid or the mailbox doesn't exist.

Solution:

• Verify the email address with the recipient
• Issue a new credential with the correct email
• Revoke the old credential if needed

Email Shows "Complaint"

Cause: The recipient marked the email as spam.

Solution:

• Contact the recipient through other channels
• Ask them to check their spam folder
• Request they whitelist Credentium emails

Email Stuck in "Sent" Status

Cause: Delivery confirmation hasn't been received from the email server.

Solution:

• Wait a few more minutes (some servers delay delivery)
• Click the refresh icon next to the email status
• If still stuck after 30+ minutes, try resending

Refresh Button Appears

A refresh button appears next to the email icon when:

• Status is "Sent" for more than 10 minutes
• Status is "Delayed" for more than 30 minutes

Click it to request updated delivery status.

Wallet Delivery Troubleshooting

Wallet Shows "Failed"

Cause: Delivery to the recipient's Credentium Wallet failed.

Solution:

• The system may automatically retry
• If problem persists, contact support

Wallet Shows "Not Tracked"

Cause: This is a historical credential issued before wallet delivery tracking was implemented.

No action needed - the credential was likely delivered but wasn't tracked.

Best Practices

Regular Monitoring

• Check the credentials list daily for failed deliveries
• Address bounced emails promptly
• Monitor revoked credentials for audit purposes

Handling Failures

• Investigate failed credentials promptly
• Use retry before contacting support
• Keep records of revocation reasons

Audit Trail

• All actions are logged with timestamps
• View the credential details for complete history
• Export data if needed for compliance

Frequently Asked Questions

Can I edit a credential after issuance?

No. Issued credentials cannot be edited. If information is wrong, revoke the credential and issue a new one.

Can I delete a credential?

No. Credentials cannot be deleted - only revoked. This maintains the audit trail.

How long does processing take?

Most credentials are processed within 3 minutes. If a credential remains in "Requested" status longer, refresh the page or contact support.

Can I bulk revoke credentials?

Currently, credentials must be revoked individually. Contact support if you need to revoke many credentials.

What happens to revoked credentials in the wallet?

Revoked credentials remain visible in the recipient's wallet but are clearly marked as "Revoked" and cannot be shared or verified.

Can recipients still download revoked credentials?

Recipients can still access the PDF and JSON-LD files, but verification will show the credential as revoked.

Need Help?

If you have questions about managing credentials, please contact:

Credentium Support Email: support@credentium.com

Last updated: January 2026