How to Delete Your Credentium Account

This article explains how to delete your Credentium account and what happens to your data.

Overview

You can delete your Credentium account at any time through the mobile app or the Credentium Wallet web application. For your security, account deletion requires a multi-step verification process.

Important: Account deletion is **permanent and cannot be undone**. Once deleted, your account and all associated data cannot be recovered.

Before You Begin

Please note that deleting your account will:

• Remove all your stored credentials from Credentium
• Delete your profile information
• Revoke your access to all connected services
• Sign you out of all devices

If you only want to sign out temporarily or switch devices, consider using the "Sign Out" option in Profile settings instead.

How to Delete Your Account

Option 1: Mobile App

Step 1: Access Account Deletion

1. Open the Credentium app
2. Go to the "Profile" tab
3. Scroll down to the "Danger Zone" section
4. Tap "Delete Account"

Step 2: Review Warning

You will see a warning screen explaining the consequences of account deletion:

• All your credentials will be deleted
• Your profile data will be removed
• Access to all services will be revoked

Review this information carefully. When ready, tap "Continue".

Step 3: Verify Your Email

A 6-digit verification code will be sent to your registered email address.

1. Check your email inbox (and spam folder if needed)
2. Enter the 6-digit code in the app
3. Tap "Verify"

Note: The verification code expires after a few minutes. If it expires, you can request a new code by tapping "Resend code".

Step 4: Confirm with Password

As a final security measure, you must enter your account password:

1. Type your current password
2. Tap **Delete Account**

Once confirmed, your account will be permanently deleted.

Option 2: Web Application

You can also delete your account through the Credentium Wallet web application. The process follows the same verification steps as the mobile app.

Frequently Asked Questions

Can I delete my account from the web portal?

Yes, account deletion is also available in the Credentium Wallet web application.

What happens to credentials I've shared with others?

Credentials you've shared before deletion will still be verifiable after your account is deleted.

Will I receive a confirmation email?

Yes, you will receive an email confirming that your account deletion request has been processed.

Can I create a new account with the same email?

Yes, after your account is deleted, you can register a new account using the same email address.

I can't access my email. How can I delete my account?

If you cannot access the email address associated with your account, please contact Credentium Support for assistance.

Can I recover my account after deletion?

No. Account deletion is permanent and cannot be undone. Please ensure you want to proceed before confirming deletion.

Need Help?

If you encounter any issues during the deletion process or have questions, please contact:

Credentium Support

Email: support@credentium.com

Last updated: January 2026